FAQ’s


Frequently Asked Questions

Are Knotlaces Nickel free?

YES!

This basically means they won’t leave marks on your skin.  They are made from iron and stainless steel.  For how to clean your Knotlace please go to this link on our blog:  www.knotlace.com.au/how-to-make-your-knotlace-sparkle

According to Aussie Product Review (an independent review site):

“I was worried that the Knotlace would leave a smell of metal or a tarnished mark around my neck as it is made with small metal cups but this was not the case. There is no metal smell to the Knotlace nor any smell to be left on your hands after manipulating the product and definitely no tarnish marks either”.

Here is the full Knotlace jewellery review.

How do I pay for Knotlaces?  Is it safe?

It is important to us that your online shopping experience is secure whether paying via PayPal or zipPay. The Knotlace website uses a Comodo SSL certificate to secure online transactions for customers. Not sure what this means? Here’s a breakdown:

  • Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms
  • The SSL certificate used by this website carries a $10,000 warranty to further protect customer purchases
  • This means that you are insured for up to $10,000 when relying on the information provided by IdAuthority on this site.
  • For more information click on the green Comodo SSL logo at the bottom left of this page.

In addition, Paypal is recognised as the industry standard method of buying goods over the internet and is safe, having a proven and trusted record.

You can pay by Paypal using an existing or new Paypal account or your Credit Card.  You do not need to create a Paypal account if you don’t want to.

Do I need to create a Knotlace account to buy one?

No, not at all, you can just buy them as a guest to our site in a few short clicks!

How does your referral scheme work?

If you have a Knotlace already you will know that lots of people will ask you where you got it from!  Therefore we are asking you to pass them our details and if 4 people you know then order then you get one FREE!  Simply ask them to type in your email address in the ‘Notes’ section when they order on this site and when you reach 4 referrals we will send you a Knotlace of your choice.  You can obviously choose to keep this Knotlace for yourself or give as a gift.  Simple.

What happens when I order my Knotlace?

You will get an email shortly afterwards to confirm your order and then another to confirm shipment.

We always value your feedback and ideas so we will email you after your purchase to find out how you are enjoying your new bendy friend!

How will I get my Knotlace/s?

All Knotlaces are sent direct to your address.  We offer free standard postage to anywhere in Australia by Australia Post.

To protect your order we recommend that you pay an extra $4 for registered post anywhere in Australia or $11 for Express Post (to selected areas only in the Australia Post network).

To select these options please add them as products to add to your basket.  Knotlace will not accept liability for any order lost in the post if registered post has not been paid for as an extra.

For all international orders we offer a $5 flat rate which is not registered or insured.  To protect your order please email us to find out the shipping cost for your country/requirements to info@knotlace.com.au

Your Knotlace will arrive in an envelope in a gorgeous organza bag, complete with a card for you on how you can wear it plus some cards to give to a friend.

Image of Knotlaces bendy necklaces in several col

How is a Knotlace or bendable jewellery or accessory made?

Knotlaces are made from beaded metal cups fused together and people are surprised how light they are. They are completely bendable and flexible and do not lose their hold.  They are also pretty strong, our young children love to play with them, although they are obviously not made for this purpose!

There is no clasp or chain to try and do up so this makes it so much easier to just put one on and go!

Why do you donate $1 to beyondblue for every Knotlace bought?

From 2014 we will be donating $1 to beyondblue to support their efforts for hope, recovery and resilience.  So many people and families are affected by depression and anxiety (including our Director, Emma) which we wanted to support a cause very close to our heart.

Proudly supporting beyondblue

What do others think?

“I received a Knotlace for my birthday. I just fell in love with the piece. The very next day I went on your site and ordered three… All for me.” – Jackie, Perth, WA

“I pretty much wear mine every day as I never get bored with the ways I can wear it either as a necklace or bracelet.  It really does go with everything – although I have a few colours to make sure I am fully covered! ” – June – Melbourne, VIC

Where have I seen them before?

They have been a hit in Europe and the United States and are now here in Australia.  You may have seen them on Magda Szubanski in ‘Goddess’ or Carol Thatcher in ‘Iron Lady’ (promise you will look happier if you buy one!):

                           Magda Szubanksi wearing knotlace bendy necklaceIron Lady Carol Thatcher wearing knotlace bendy necklace

You may have also have seen them on one of these blogs, review sites or celebrities we have worked with just click here.

I would love to sell Knotlaces in my shop/store, market stall.  Do you sell this jewellery or gift item wholesale?

Yes!  Please get in touch with Eva by emailing: eva@knotlace.com.au and we will be in touch as soon as we can to discuss your requirements.

If you have any other questions at all please do get in touch by using the contact form  here or emailing: info@knotlace.com.au

To see more ways to wear a Knotlace click here.

To find out more about us click here.

To shop for Knotlaces click here.

 


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